I’ve been a active member of Eharmony.com for over a year….Getting help, finding customer service # or email address or contacting their business office is made intentionally difficult.Instead if you spend hours going thru their hundreds of questions eventually I suppose I’d find the answer. There are so many things that Eharmony never tells you about how to manage chat…… messages, etc. They leave it open to each individual to learn how to operate their site. I’ve never ever known what the small circular colors mean next to the people online or chatting…. Most of the women you choose you’ll never hear back from. Do the attractive pics really represent serious & motivated people or merely bait to attract men & money????